What happens if my flight into Paris or Orly is delayed?

A delayed flight does not automatically end your onward arrangements, but clear communication is essential. The practical steps differ slightly between Paris Charles de Gaulle, usually called CDG, and Paris Orly, so tell us exactly where you are arriving and how your pet is travelling. Paris airport pet taxi delayed flight: the immediate steps As soon as your airline issues a revised arrival estimate, contact us with the latest information. WhatsApp is usually the fastest way to reach us, although we also accept phone and email enquiries. Your message is most useful when it includes: Your flight number and revised landing time Whether you are arriving at CDG or Orly, plus the terminal if known The time you expect to need for baggage collection and pet release Whether your pet travelled in the cabin, as baggage or under a different airline arrangement Your dog or cat’s species and size Your final UK delivery address Any change to your party size or travel date Do not rely solely on the scheduled arrival time shown when you booked. A flight can land later than planned, and your pet may take additional time to be released. A realistic update helps us coordinate collection using the information available. If you have connecting flights, tell us when booking and update us if the connection changes. For CDG collections, we ask for flight details where customers have a connecting flight or their pet is travelling in the cabin, allowing us to plan the pickup accordingly. The difference between CDG and Orly collections Paris has two main airports relevant to our airport collections, and they should not be treated as interchangeable. Paris Charles de Gaulle Airport is north east of the city and uses Terminal 1, Terminal 2 and Terminal 3. Paris Orly Airport is south of Paris and has its own arrival arrangements. What we publish for delayed CDG arrivals For a CDG pet taxi delayed flight, we meet customers at Terminal 1, Terminal 2 or Terminal 3. We monitor the flight and adjust collection timing if the arrival is delayed. This is useful when an airline changes its estimated landing time while you are travelling. Even with flight monitoring, please message us once you have landed and again if baggage or your pet’s release is taking longer than expected. Flight arrival does not always mean you are ready to leave the airport, particularly where airline staff need to complete their own handover procedure. What we publish for delayed Orly arrivals At Orly, we can coordinate pickup around your flight’s actual arrival time. Send your flight number, revised landing time and terminal information as soon as you have it, then update us when you are ready to leave the arrivals area. The precise terminal meeting procedure, waiting time allowance and any delay related charge are not published. If a significant delay is possible, ask us to confirm arrangements for your particular flight, date and UK destination before travelling. We also need to confirm availability if a lengthy delay substantially changes the collection time. Keep your pet’s Great Britain paperwork within its valid window A flight delay changes the clock, not the legal requirements for entry to Great Britain. Before travelling, check the current rules on bringing a pet to Great Britain . GOV.UK states that pets must travel on an approved route, be microchipped before their rabies vaccination and have the required pet travel document. Dogs may also need tapeworm treatment. Where it applies, GOV.UK requires treatment no fewer than 24 hours and no more than 120 hours before arrival in Great Britain. The treatment must be correctly recorded in the pet travel document. This timing needs particular attention if an airline delay, missed connection or altered collection time pushes your expected UK arrival close to the end of the 120 hour window. If your dog would arrive more than 120 hours after treatment, GOV.UK says another treatment may be needed before entry. Contact a vet promptly rather than assuming the original entry is still valid. The detailed dog tapeworm treatment guidance explains the window. Keep the microchip and paperwork accessible rather than packed at the bottom of your luggage. GOV.UK says microchips and documents are checked on arrival in Great Britain and may be checked before boarding when travelling by Eurotunnel. A pet without the right preparation or documents may be quarantined or sent back, and the traveller can be responsible for the cost. Planning the onward journey after an airport delay We provide private transport, so you travel with your dog or cat in the vehicle. We do not use a cargo hold, kennels or shared transport. This can be especially reassuring after a long flight, when your pet benefits from staying with you for the next stage of the journey. However, do not plan around an assumed guaranteed driving or crossing duration. Road conditions, airport release, border processes and the Eurotunnel crossing are all separate parts of the journey. An airport delay can have a knock on effect, so send revised details as soon as they are available. We operate year round, seven days a week, including weekends, bank holidays, overnight and early morning CDG arrivals. This can be relevant for families arriving during the summer school break or close to the late August bank holiday. Availability still depends on the individual collection time, route and destination, so confirm it when you enquire. Quotes, routes and information that affects the price We offer free personalised quotes by WhatsApp, phone or email. The collection point and final UK address matter because the journey is door to door, not simply airport to airport. Our published examples are estimates rather than a fixed price for every booking. Paris to London and Orly to London are published from £840, while CDG to London is published from £800 and CDG to Folkestone from £450. The Eurotunnel Le Shuttle crossing ticket is charged separately. Your quote may differ according to the collection location and UK delivery destination; confirm the full inclusions before booking. When requesting a quote, include your pet’s species and size, collection address or airport, UK destination and preferred travel date. For an airport booking, add the flight number and any connection details. This lets us assess the route and coordinate collection more accurately if your flight time changes. Frequently asked questions Can we collect you if your CDG flight is delayed? Yes. At CDG, we monitor the flight and adjust pickup timing when the arrival is delayed. Send us your flight number and updates about pet release or baggage collection. Can we collect from Orly after a delayed flight? We can coordinate an Orly pickup around the flight’s actual arrival time. Contact us promptly with the revised time and terminal, and confirm arrangements for substantial delays. Does a flight delay affect dog tapeworm treatment? It can. If treatment is required, your dog must arrive in Great Britain between 24 and 120 hours after it was given. Speak to a vet if the delay risks taking you beyond 120 hours. Do we travel with our pet in the taxi? Yes. You travel with your dog or cat in our vehicle. We do not use shared transport, kennels or a cargo hold. Is the Eurotunnel crossing included in the published starting prices? No. The Eurotunnel Le Shuttle ticket is additional to the published starting price examples. Ask us for a personalised quote based on your collection and delivery points. Send us your flight details by WhatsApp, phone or email to arrange your personalised France to UK pet taxi quote.